Privacy Policy

Last updated: May 26, 2026

This Privacy Policy explains how Vaye LLC ("Vaye," "we," "us," or "our") collects, uses, and protects information when you use Sam, our SMS-based scam detection service (the "Service"). By texting our number or otherwise using the Service, you agree to the practices described here.

1. Information We Collect

To provide the Service, we collect:

• Your phone number: captured when you text our number so we can respond to you.
• Message content: the text messages, forwarded messages, links, and descriptions you send to Sam so that Sam can assess them for signs of fraud.
• Service metadata: timestamps, message delivery status, and similar technical information generated when you interact with the Service.
• Waitlist information: if you sign up on our website, the email address you provide.

2. How We Use Your Information

We use the information we collect to:

• Analyze the messages you send for indicators of scams, phishing, and fraud, and return an assessment to you;
• Operate, maintain, and improve the accuracy and quality of the Service;
• Respond to your questions and provide support;
• Send you Service-related messages and, if you opted in, waitlist or product updates; and
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We share information only as follows:

• Service providers: with vendors that help us operate the Service, such as our SMS/telecom provider and infrastructure or analysis providers, who are bound to use it only to perform services for us.
• Legal requirements: when required by law, subpoena, or other legal process, or to protect the rights, safety, and property of Vaye, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Mobile information and consent are never shared with third parties for their own marketing purposes.

4. Data Retention

We retain message content and related information for as long as needed to provide the Service, improve scam detection, and meet our legal obligations. We may retain de-identified or aggregated data, which can no longer reasonably be linked to you, for longer periods.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and SMS messages in particular are not encrypted in transit. We cannot guarantee absolute security.

6. Your Choices

• Opt out of SMS: reply STOP at any time to stop receiving messages from Sam. Reply HELP for help.
• Access and deletion: you may request access to or deletion of your personal information by emailing us at the address below.
• Waitlist: you may unsubscribe from waitlist emails using the link in any such email.

7. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can delete it.

8. Cookies, Analytics & Third-Party Tools

We use cookies and similar technologies on our website to operate the Service and understand how it is used. Specifically, we use:

• PostHog: product analytics that help us understand how visitors use the site, such as pages viewed and waitlist sign-ups. PostHog may set cookies and process usage data on our behalf.
• Intercom: the support messenger that lets you chat with us and that we use to manage waitlist contacts. Intercom may set cookies to maintain your conversation.

When you first visit our website, you'll see a cookie banner. Analytics cookies are not enabled until you choose "Accept," and you may decline at any time; most browsers also let you block or delete cookies through their settings. Declining analytics does not affect your ability to use Sam by text.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Vaye LLC
San Francisco, CA
hello@vaye.care